Website Terms and Conditions
Wellthy Clinic LTD
These Terms and Conditions were updated on 7 August 2026
Please read the following Terms and Conditions carefully. They are important and represent a binding agreement between you and Wellthy Clinic.
You must read and agree to these terms and conditions when you register with us by using the tick-box on the registration form.
These Terms and Conditions govern your use of our website, our services, and our communications with you. They apply to consumers only, unless we say otherwise.
About Us
Wellthy Clinic is a company registered in England under company number 12411051, whose registered office is at Unit 28 City Business Centre, Lower Road, London, England, SE16 2XB ("Wellthy Clinic")
Wellthy Clinic provides several healthcare disciplines, including Osteopathy, Nutrition, and Pilates to Clients.
Your Privacy
We process your health data in accordance with applicable data protection law, including Article 9(2)(h) UK GDPR where relevant. We need your explicit consent for any non-treatment purpose, where we will ask for it separately.
Please read our Privacy Notice for more information on your privacy rights and how we look after your data.
Cookies
Our website uses cookies; you need to consent to use these cookies or opt out of their use. This can be done in Cookie Settings or by using the pop-up banner on the home page when you first browse our website. Please read our Cookie Policy for more information
Operative Clauses
Definitions and Interpretations
“Wellthy Clinic”, “We”, “Us” and “Our” “Wellthy Clinic” means the business providing the Healthcare facilities and services.
“Client”, “You”, “Your” means the person receiving or booking the Services.
“Services” means the healthcare and related services provided by Wellthy Clinic.
“Session” means a single appointment or treatment period.
“Website” means the website operated by Wellthy Clinic.
2. Payment and Charges
You must be 18 years of age or older to buy our Services. People under 18 must have consent from a parent or guardian.
You must pay all costs and charges related to the Services you have ordered from Wellthy Clinic and agree to use the correct payment facilities and processes.
All prices and fees are available either on our website or by contacting Wellthy Clinic.
You must pay on the day of each session just after your session ends.
You may also buy session plans which require payment in advance.
All session plans are valid for six months from the date of purchase. You must book and use all sessions within these six months. Any unused sessions remaining after this date will lapse and cannot be refunded.
We will email you one month before your plan is due to expire to remind you to book your remaining sessions.
If you are unable to use your sessions due to illness, injury, medical grounds, or lack of clinic availability, please contact us before your plan expires, and we will extend your plan's validity period to allow you to complete your sessions.
Prices may be updated from time to time. Any change will not affect appointments or Session plans already purchased unless we agree otherwise with you.
By placing an order or making a booking, you agree to pay for the Services you have ordered.
3. Lawful and Respectful Use
You must use our website, services and all communications with us lawfully, responsibly and in a respectful manner. You remain responsible for all bookings, purchases and other actions made by you or by anyone acting on your behalf.
You must not use our website, email, telephone or any other communication channel to send or publish material that is unlawful, threatening, abusive, discriminatory, defamatory, offensive, obscene or otherwise inappropriate, or which infringes the rights of another person or encourages unlawful conduct.
We are committed to providing a safe, respectful and professional environment for our clients, practitioners and staff. We will not tolerate abusive, threatening, discriminatory or disruptive behaviour, whether in person, by telephone, by email or through our website.
We reserve the right to refuse or cancel a booking where it is reasonable to do so, including where a practitioner is unavailable, where we believe treatment would not be clinically appropriate, where abusive behaviour has occurred, or where payment obligations have not been met.
4. Our Services
Our services include, but are not limited to, Cranial Osteopathy, Osteopathy, Pilates, Nutritional Therapy, and Mezieres at our clinic.
Wellthy Clinic engage independent practitioners to provide healthcare services at the clinic, and both parties expressly agree that the Practitioner is engaged as an independent contractor under a contract for services, and not as an employee, worker, agent, or partner of the Clinic.
The parties acknowledge that the Practitioner enters into an Agreement as an independent business in their own right. Nothing in that Agreement creates an employment relationship, and the Practitioner is not entitled to receive any employment benefits from the Clinic, including but not limited to holiday pay, sick pay, or pension contributions.
Each practitioner is responsible for their own professional judgement, assessment, diagnosis (where applicable), treatment and clinical care. Each practitioner must hold appropriate professional indemnity insurance and is responsible for complying with the standards of their own professional regulator.
Where a practitioner acts as an independent data controller in relation to clinical records, that practitioner is responsible for processing personal data in accordance with applicable data protection law and our Privacy Notice.
Wellthy Clinic is not responsible for the professional judgement, advice, assessment, diagnosis, treatment or clinical decisions of any practitioner, except to the extent that such responsibility cannot lawfully be excluded or limited under applicable law.
The Practitioner is not required to perform the services personally. The Practitioner has the absolute right at any time to appoint a substitute, employee, or sub-contractor (a "Substitute") to perform any or all of the services on their behalf, including covering any booked clinics or individual patient appointments.
Wellthy Clinic may only reject a Substitute if they do not meet the mandatory regulatory requirements, including holding an active professional registration with the relevant regulator, possessing valid professional indemnity insurance, and passing necessary safeguarding checks (such as an active DBS check).
The Practitioner is entirely responsible for finding, appointing, managing, and paying the Substitute. No contractual or financial relationship will exist between the Clinic and the Substitute. The Clinic will continue to pay the Practitioner for services delivered, and the Practitioner is responsible for remunerating their own Substitute.
The Practitioner remains fully liable to Wellthy Clinic for the acts, omissions, and standard of clinical care provided by any Substitute they appoint.
5. Your Obligations
You must give us all the information we reasonably need to provide the Services safely and properly, including any relevant medical information, symptoms, diagnoses, medication, allergies, and records.
You must cooperate with us and with your practitioner so that we can provide the Services in accordance with these Terms and Conditions and applicable law.
You must follow any reasonable instructions given to you by your practitioner as part of your treatment. To the extent permitted by law, we will not be responsible for any injury, loss or damage caused by your failure to follow those instructions.
While waiting for your appointment at our clinic, you must behave respectfully towards other clients, staff and visitors. Please keep your mobile phone on silent. We may refuse to provide Services to anyone whose behaviour is aggressive, abusive, disruptive or otherwise unacceptable.
If a person under 16 who you are legally responsible for attends consultation or treatment, the practitioner may need to ask them to remove some clothing where clinically necessary. We will always explain what is needed in advance, act sensitively, and respect the patient’s privacy and dignity. We may also ask a parent, guardian or chaperone to be present where appropriate.
Please wear suitable clothing for your appointment. For osteopathy, this may include shorts or leggings and, where appropriate, a sports bra. For Pilates, please wear loose-fitting sportswear such as a T-shirt, leggings or shorts, and grippy socks if required.
If you register or give consent on behalf of someone you are legally responsible for, you agree to ensure that the person complies with these Terms and Conditions so far as they apply to them, and you accept responsibility for your own actions in relation to the Services you arrange on their behalf.
6. Booking an appointment
You may book an appointment online through our website using Cliniko.
You cannot pay for an appointment online. Payment must be made at the end of each session unless we agree otherwise in writing.
Once you have booked an appointment, we will send you an automated confirmation by email and, where applicable, a reminder email two days before your appointment.
If you are booking an appointment for the first time, you must register with us before attending your session.
You may also book an appointment when you visit our clinic.
7.Refunds and Cancellations
If you purchase a plan or service from us online or over the phone, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your purchase within 14 days without giving any reason. This is commonly known as the cooling-off period.
To cancel a session or plan, you must tell us clearly in writing, for example by email.
If you ask us to begin providing Services, or to start a session plan, during the 14-day cooling-off period, and you later cancel, you must pay for the Services provided up to the time you told us you were cancelling. If a single standalone session has been fully performed at your express request, you lose the right to cancel that session.
If you cancel during the cooling-off period, we will refund any sums due to you without undue delay and in any event within 14 days of receiving your cancellation notice.
Outside the 14-day cooling-off period, or for appointments booked for a specific date and time, you must give us at least 24 hours’ notice if you wish to cancel or reschedule. If you cancel or reschedule with less than 24 hours’ notice, or do not attend, you will be charged the full appointment fee or one session will be deducted from your plan.
Please tell us as soon as possible if you are running late. If another client is booked immediately after you, your session will end at the scheduled time and you will be charged for the full session. If our scheduling allows, we may be able to give you additional time, but we cannot guarantee this.
If we need to cancel or reschedule your appointment because of unforeseen circumstances, such as practitioner illness, we will give you as much notice as possible and offer you either an alternative appointment or a full refund for that session.
The cooling-off period applies to consumers only and does not apply to business clients.
Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015.
8.Intellectual Property Rights
All content on our website, social media, marketing materials and stationery belongs to Wellthy Clinic unless we say otherwise.
You must not copy, share, adapt, publish or commercially exploit any of our content or intellectual property without our written permission, except where this is allowed by law.
If you breach this clause, we may take any steps available to us under law, including ending your access to our website or Services. Any such action will be subject to any rights you may have under applicable law.
9.Termination
We may end your access to our website or Services immediately if you seriously or repeatedly breach these Terms and Conditions, or if we reasonably believe that continuing to provide the Services would be inappropriate.
The agreement between us applies for as long as you use the Services or until the relevant Services have been completed.
We may also end the agreement by written notice if we are unable to continue providing the Services for reasons beyond our reasonable control, or if you and we agree in writing to end the agreement.
Ending this agreement will not affect any rights or obligations that have already arisen before termination, including payment obligations, cancellation charges or any rights that are meant to continue after termination.
10.Responsibility and Liability
Nothing in this agreement will:
(a) limit or exclude liability for:
(b) death or personal injury caused by negligence;
(c) fraud or fraudulent misrepresentation;
(d) any liability that cannot be limited or excluded under applicable law; or
(e) any other liability that the law does not allow us to exclude.
2. We do not guarantee that your use of our website or Services will be uninterrupted, timely, secure or error-free.
3. We do not guarantee any particular result or outcome from using our Services.
4. From time to time, we may need to suspend or stop providing part or all of the Services for a reasonable period, including where this is necessary for operational, technical or safety reasons. Where we can, we will give you notice.
5. We are not responsible for loss, theft or damage to your personal property while you are at our clinic, unless we are legally responsible for that loss.
6. To the extent permitted by law, we are not responsible for loss or damage to data, software, systems or databases.
7. To the extent permitted by law, we are not responsible for any data breach or data protection loss that is caused or contributed to by your acts or omissions.
8. We are not responsible for delay in providing the Services where the delay is caused or made worse by your failure to comply with these Terms and Conditions.
9. Any information we provide about third-party products or services is for general information only. It is not advice, a recommendation or an endorsement.
10. Neither party will be liable for failure to perform its obligations where that failure is caused by an event beyond its reasonable control.
11. Our liability for loss or damage to personal property brought into the clinic is capped at £250, except where the law does not allow that cap to apply.
12. Our total liability for claims arising from administrative errors, booking cancellations or system failures is limited to the amount paid by you for the specific session or package concerned, except where the law does not allow that limit to apply.
General Clauses
11. Payment for loss or damage
If you breach these Terms and Conditions and we suffer direct loss or damage as a result, you must reimburse us for any reasonable and foreseeable losses we incur. This may include reasonable legal costs and third-party expenses that we directly incur because of your breach.
You will not be responsible for losses that were not reasonably foreseeable, or for losses caused by our negligence or by our failure to take reasonable steps to reduce the loss.
12.Notices
Our contact details are as follows:
Wellthy Clinic Ltd
Unit 28 City Business Centre,
Lower Road,
London, England,
SE16 2XB UK.
Any notice, request, demand or other communication under this agreement must be in writing and sent by email to the address we notify you of from time to time.
A notice sent by email will be treated as received on the next working day after it is sent, provided no bounce-back or delivery failure message is received.
We may update our contact details by giving you notice in writing.
13. Whole Agreement
These Terms and Conditions, together with our Privacy Notice, Cookie Policy and any other documents we refer to in them, make up the whole agreement between us.
They replace any previous verbal or written agreements, understandings or arrangements between us relating to the same subject matter.
You agree that you have not relied on any statement, promise or representation made by or on our behalf unless it is set out in this agreement.
Nothing in this clause limits any liability for fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.
14. Statutory Rights
Nothing in these Terms and Conditions affects or limits your statutory rights under the law of England and Wales.
15. Equality Act
We are committed to providing our Services without unlawful discrimination.
We will make reasonable adjustments where we are required to do so under the Equality Act 2010.
If you need any adjustment, support or assistance to access our Services, please let us know as early as possible so that we can try to help.
16. Chaperones
You may ask for a chaperone to be present during your consultation or treatment.
If you would like a chaperone, please tell us when you book or before your appointment so that we can make the necessary arrangements.
If a suitable chaperone is not available, we may reschedule your appointment.
We will always try to act sensitively and in the best interests of the client when considering any chaperone request.
17. Infection Control and Public Health
We may refuse or reschedule treatment if we reasonably believe that your attendance presents a significant risk of spreading an infectious disease.
If this happens, we will reschedule your appointment at no additional charge once the risk has passed.
Where possible, we will give you as much notice as we reasonably can.
18. Events or circumstances beyond our reasonable control
Where an event beyond our reasonable control, known as a Force Majeure Event, gives rise to a failure or delay in either party performing its obligations under the Agreement (other than obligations to make payment), those obligations will be suspended for the duration of the Force Majeure Event. Examples of such events and circumstances, but not limited to, include fire, flood and other natural disasters, strikes, trade disputes, lockouts, restrictions of imports or exports, riots, accidents, disruption to energy supplies, lockdowns, pandemics, civil commotion, acts of terrorism or war.
A party who becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in performing its obligations under the Agreement;
(a) must notify the other and
(b) will inform the other of the period for which it is estimated that such failure or delay will continue.
(c) the affected party will take reasonable steps to mitigate the effects of the Force Majeure Event.
19. Invalid Clauses
If an appropriate court or arbitrator decides that a clause or condition in this contract is invalid or it conflicts with a law, the invalid clause can be cut from this agreement, leaving the rest of the agreement valid and unaffected.
20. Right to take action
If we do not take action because you have broken a clause in these Terms and Conditions, it does not mean that we will be unable to use our rights in any other situation where you breach these Terms and Conditions or other legal responsibilities or duties you have to us.
21. Headings
The subject headings of the paragraphs and subparagraphs of this contract are included for convenience only. They do not affect the construction or interpretation of any of its provisions.
Words in the singular, plural, capitalisation and/or he/she or they are taken as interchangeable and therefore referring to the same.
22.Waiver
No breach of any provision of the Agreement will be waived except with the express written consent of the party not in breach.
23. Variation and amendments
We may update these Terms from time to time. Updated Terms will apply to future bookings and will be published on our website. Changes will not affect appointments already booked unless required by law or agreed with you.
24. Privity of contract
This Agreement is made for the benefit of the Parties and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree to any amendment, waiver, variation or settlement under or relating to the Agreement are not subject to the consent of any third party. The rights of the Parties to this agreement are not excluded under the Contracts (Rights of Third Parties) Act 1999.
25.The law of this agreement
Any dispute or claim arising out of this agreement or in connection with its subject matter or formation, including non-contractual disputes or claims, will be governed and interpreted according to the law of England and Wales in English. You also agree that English courts have exclusive jurisdiction except for negotiation and mediation resolution, which may be used as an option before court action if both parties agree.
26.Complaints
We will always do our utmost to maintain the highest standards of care and service we provide. However, if you are unhappy with the standard of any part of our service or the care we provide, please contact us as soon as possible to discuss any issues you have.
We treat all complaints very seriously and have a complaints procedure in place if you wish to make a complaint, which we will aim to resolve as soon as possible.
27. Disputes
Any dispute relating to this Agreement which cannot be resolved by negotiation between the parties may, within 30 days of either party giving notice to the other party that a dispute has arisen, be submitted to mediation by a mediator mutually chosen by the Parties and the mediation or negotiation may be conducted online in English using an accredited mediation service. The initial Mediation cost only is to be shared equally between the parties. Failing settlement of that dispute within 30 days, the dispute may be submitted by any party for a final decision to an English court which will have exclusive jurisdiction subject to the Governing Law clause above.
END OF TERMS AND CONDITIONS